two coworkers talking inside a cubicle wearing headsets in a call center

Businesses

Contact Center Solutions

Contact Us
Apply for a Job
Learn About Our Mission

Customized Contact Center Solutions with a Social Impact

Peckham Contact Center Solutions delivers customized Business Process Outsourcing services focused on efficiency and exceptional customer experience. With 20+ years of expertise, advanced technology, and state-of-the-art facilities, we manage eight contact center and help desk contracts across six locations in three states. Last year alone, we handled over 8 million customer contacts. We prioritize customer care by tailoring solutions to fit specific needs and budgets.

Our consistency in exceeding industry standards emphasizes respect, collaboration, and the value of people—both in our team dynamics and client interactions. Our mission is to create a positive social impact by offering meaningful opportunities to those seeking independence. We align with partners who share our dedication to excellence. Contact us today to explore how our tailored solutions can meet your unique needs.

8M

CONTACTS

8

CONTRACTS

+20

YEARS EXPERIENCE

+2,500

JOBS FOR PEOPLE
WITH BARRIERS

Chevron pattern

Capabilities And Services

Customized Support Solutions

Peckham Contact Center Solutions’ success is rooted in our extensive industry knowledge and experience, which we leverage to customize solutions that meet our customers’ requirements and budget. Our expertise spans the design, implementation, and operation of contact centers ranging from centers capable of supporting 50 to over 2,000 agents. The key to our success lies in our commitment to active listening and collaboration. When we partner with clients who share our values and are committed to creating effective solutions, we consistently achieve outstanding results.

interior setting of the Riverside call center

People

Our team is comprised of seasoned professionals with extensive expertise in contact center and technical support services. With experience and diverse leaders from across multiple industries, we ensure our teams are continuously learning, growing and evolving. Our experts in operations, knowledge management, quality assurance, reporting, training, and leadership are mission-driven, and dedicated to delivering efficient and effective solutions.

woman sitting at a computer wearing a headset in a call center

Technology

Peckham’s technology team sets us apart with decades of contact center expertise and leadership. Our team has expertise with telephony, data systems and software engineering, custom built and off-the-shelf CRM implementation and integrations, database development and security. Our systems, infrastructure, reporting, development and voice expertise provide innovation customized FedRAMP and NIST certified solutions to meet customer needs.

man standing in front of server wall with a computer

Facilities

In addition to remote and hybrid agent solutions, Peckham’s Contact Center Solutions operates contact centers across multiple time zones in Arizona, Kentucky and Michigan. Our facilities are built to universal design standards to promote health, wellness and a positive production working environment, resulting in decreased agent turnover. Our locations are used to create 365X24X7 operating schedules, and we can leverage multiple options when redundant solutions are required.

woman petting a service dog while a man in a wheelchair holds the leash

Technical Service Desk Solutions

We provide front-line tier-1 and tier-1.5 technical solutions. We leverage our contact center expertise to provide solutions that help scale quickly. We focus on the customer experience and personalized service to provide optimal initial contact resolution. Our goal is to get end users back online as quickly as possible and reduce your tier-2 and beyond costs.

Man wearing a headset working in a cubicle with multiple screens
woman wearing a headset speaking to someone in a call center

Contact Center Solutions Overview

Contact Center Solutions

Customer and Industry CRM Tools

Integrated Solutions

Knowledge Base

Workforce Management

Integrated Voice Recognition

Telecommunications Solutions

Remote Work Solutions

group of 9 people sitting at tables in a large atrium-style room

Who we serve

  • Defense Logistics Agency Customer Interaction Center and Enterprise Helpdesk
  • U.S. Department of Health and Human Services
  • U.S. Department of State
  • U.S. Department of Agriculture
group of 9 people sitting at tables in a large atrium-style room

Awards & Recognition

Calabrio One Awards logo

Calabrio Award – ONE Award Winner, Calabrio

Great place to work certified badge

GPTW – Certified as a Great Place to Work for 10 years in a row

ISO certified badge

ISO- Peckham is an ISO 9001:2015 certified organization

Testimonials

“IT helpdesk can be intimidating and make people hesitate to call and get assistance. My agent was a perfect example of the best case scenario for calling the help desk. He was lighthearted and eager to help.”

IT Help Desk Customer

“The agent was great, kind, patient, efficient and effective. Everything one could want in an IT support person. Give him a raise!”

IT Help Desk Customer

“I had the absolutely best customer service representative I have spoken to in my 63 years of life. She not only solved my problem, but she was very nice to talk to and very knowledgeable.”

Federal Contact Center Customer

“My agent was very helpful and answered all of my questions in a very timely manner.”

IT Help Desk Customer

Success Stories

Mike Cash-Navy Veteran Drops Anchor at Peckham

Navy Veteran Drops Anchor at Peckham

Learn more >
headshot of Jahanna smiling at the camera

Serving The Military Through Work at Peckham

Learn more >
Peter Scray smiling at the camera wearing a black T-shirt

Uncrushable Attitude, Endless Gratitude

Learn more >
Charleta smiling at the camera wearing a black beanie hat and a flannel shirt

From Struggling to Safety – Charleta Finds a Home at Peckham

Learn more >
headshot of Tevis laughing wearing a red shirt

Cooking Up a Successful Career

Learn more >
headshot of April wearing a striped shirt

Using JAWS to Take a Big Bite of Success

Learn more >
See All
chevron in a teal pattern

Contact Center Solutions Locations

      In the News

      See all

      The state of Michigan is granted 18 million in AmeriCorps funding

      LANSING, MI – The Michigan Community Service Commission announced Tuesday the funding will go to more than 1,100 AmeriCorps members. The members will work to take on a wide variety of issues like disaster services, economic opportunity, education, environmental stewardship, public safety, and more.

      Read Full Article Here

      People with disabilities are leaving this vocational program with new skills, job prospects

      FLINT, MI – Vocational Independence Program (VIP), is a non-profit, established in 1954, that works with and employs individuals with disabilities and employment barriers to build their vocational training, personal skill development and community involvement. One of their success stories is a talented individual named Allen Walker who is now employed in the Manufacturing division […]

      Read Full Article Here

      Peckham Prevents Violence by Providing a Future 

      LANSING, MI – After receiving $2 million in federal funding, Peckham vows to use the money to keep young people out of jail by providing job training, violence prevention training, a mentor and an education.

      Read Full Article Here

      Peckham Lands $2 million federal grant 

      LANSING, MI – Peckham’s Youth Services Program is one of 13 organizations across the country that have been awarded the Growth Opportunities grant from the U.S. Department of Labor. The grant will allow Peckham to further their reach by providing training and transitional skills coaching to youth with barriers to employment.

      Read Full Article Here

      MSU researchers partner to advance disability inclusion

      Faculty at Michigan State University are partnering to advance disability inclusion and create an improved future of work. A team of experts from MSU’s Broad College of Business, College of Engineering and College of Education have been awarded a three-year, $400,000 Strategic Partnership Grant from the MSU Foundation to develop solutions to employ people with […]

      Read more

      Peckham Earns Diversity Star Award from LRCC and LEAP

      LANSING, MI- Peckham recent became the inaugural winner for the Diversity Star Award, a newly created award between the LRCC and LEAP to recognize companies that go above and beyond in their diversity recruitment and retention efforts at all levels of the organization. View the video below to learn more about Peckham in relation to […]

      Watch Video

      Apply for a Job

      Peckham offers diverse job opportunities for people with and without disabilities.

      See Open Positions

      CONTACT THE CONTACT CENTER SOLUTIONS TEAM

      Ready to elevate your customer experience? Contact us today to discover how Peckham Contact Center Solutions can tailor our expertise and technology to meet your needs.

      Preferred Method of Contact
      Privacy Consent(Required)